Today I’m reminded of how important clear communication is within a business relationship. Yesterday our 3rd annual customer appreciation BBQ was a great way to do just that in a very casual setting. Everyone had a great time and the food was wonderful.
We also had a surprise live music performance from several clients who just came from practice. Led by by Cliff Johnson, they agreed to play their ukulele and sang several songs that we all knew. For those of you that heard the live performance and wish to contact our ukulele group try cliffj2757@msn.com. I wish to thank Cliff and the gang for their wonderful ukulele performance. What a treat it was!
I spoke with all who attended and the comments were very similar. For the benefit of those who were not able to attend I’m including some responses. Almost everyone was glad that they had finally met a honest and clean plumbing service with master plumbers. Many were surprised by the large inventory of material we have in stock in our shop. Most people don’t realize we have toilets, garbage disposals, water heaters and sewer pumps (just to name a few) in stock.
It’s rewarding for me to meet some of our customers for the first time and to visit with longtime friends. Our staff worked very hard at this event and I’m very proud of them and publicly wanted to thank them and their spouses for years of excellent help and service to our clients and each other. Our good reputation would not be possible without them. Great job!
Many of the conversations were of horror stories of other plumbing companies. There are a lot of choices when it comes to picking a good plumber. I just wish our clients didn’t have to learn the hard way before they try our services. But they do appreciate us more after trying to use others services. But I guess that how we all learn ultimately.
I’ve been plumbing in Nevada County since 1980 and running Mark Davis Plumbing since 1990. When it comes to hiring good staff I too have learned the hard way. I used to look for good mechanics, but I soon learned that way was short sited. Now we look for good people and train them to be good mechanics. I found we have more fun and long term happier employees that I enjoy doing things with outside of work.
On a sad note, Karen Platner who worked in our office is retiring from our company July 17th after working faithfully over 11 years together. I’ll be looking forward to seeing more of her and her husband socially and not talking about business. Karen will be missed. We wish Karen well and pray that she will receive blessings.
